Terms and Conditions

Last Updated: 4/2/2025

1. Introduction

Welcome to ShortletXplore, a platform that connects guests with shortlet accommodations across Nigeria. By accessing or using our website, you agree to these Terms and Conditions.

2. Definitions

  • Platform: ShortletXplore web application
  • Guest: A registered user seeking to book accommodation
  • Host: A registered user offering accommodation on the platform
  • Booking: A confirmed reservation of a shortlet

3. User Accounts

3.1 Users must create an account to access full platform features.

3.2 All users start with a guest role and can apply to become a host.

3.3 Users are responsible for maintaining the confidentiality of their account information.

4. Booking Process

4.1 Bookings are limited to users within Nigeria.

4.2 Booking confirmation requires:

  • Selection of dates
  • Number of guests
  • Full payment

4.3 Host details and exact location are only shared after full payment is received.

5. Financial Terms

5.1 ShortletXplore charges an 18% service fee on all bookings.

5.2 Payments are held by the platform and released to hosts only after successful, issue-free bookings.

5.3 The platform currently does not support automatic refunds. Any disputes must be addressed through customer support.

6. Host Application Process

6.1 To become a host, users must submit:

  • Full name
  • Home address
  • Nationality
  • NIN documentation
  • Verification documents (e.g., utility bills)
  • Payment details

6.2 Host applications are reviewed by admin and can be:

  • Accepted
  • Rejected with specific feedback for improvement

7. User Responsibilities

7.1 Users must provide accurate and current information.

7.2 Users are responsible for their actions on the platform.

7.3 Prohibited activities include:

  • Fraudulent behavior
  • Misrepresentation
  • Harassment
  • Illegal activities

8. Limitation of Liability

8.1 ShortletXplore is not liable for:

  • Disputes between hosts and guests
  • Property damage
  • Personal injury
  • Loss of personal belongings

9. Modifications

9.1 ShortletXplore reserves the right to modify these terms at any time.

9.2 Continued use of the platform constitutes acceptance of updated terms.

10. Contact Information

For any questions or concerns, please contact our customer support at support@shortletxplore.com.

By using ShortletXplore, you acknowledge that you have read, understood, and agree to these Terms and Conditions.


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